HARMONY & BONUS 
 TERMS & CONDITIONS OF MEMBERSHIP

 

Version: 1.40. Effective Date: 16 December 2021. 

 

The following Terms & Conditions supersede all previous versions of terms & conditions of the Harmony & Bonus Program. By participating or continuing to participate after the above-mentioned effective date, you agree to the following:

 

1. CONDITIONS OF MEMBERSHIP

1.1 Definitions:

• “Harmony & Bonus” is the loyalty program of Harmony Resorts Group of hotels, from now on called as “Program”.
• “Harmony & Bonus” is jointly owned by NHKA S.A. (owner company of Elysium Resort & Spa), and REXEKA S.A. (owner company of Rodos Palladium Leisure & Wellness) and AXEKA S.A. (owner company of Sun Beach Resort), from now on called as “Program Owners”. 

• “Participating Hotels” are the Hotels that are participating in the Program, namely Elysium Resort & Spa, Rodos Palladium Leisure & Wellness, and Sun Beach Resort, from now on called as “Hotel”. 
• “Program Partner” is a third party, apart from the Program Owners and the Participating Hotels which offers benefits or awards to Members.
• “Official Website Program” is the official website of the Program, from now on called as “Website”, and can be found at: bonus.harmonyresorts.gr/Home/Login

• “Member” is a person who has completed an official registration and accepted the Program’s Terms & Conditions.

• “Card” is the membership card issued by the Program to a person who is a Member of the Program. The card may be digital or physical.
• “Points” are the reward currency earned by using the Card.
• “Redemption” is a form of payment using Points as a tender to acquire goods and services defined by the Program.
• “Awards & Vouchers” are the offers, which can be redeemed using Points and include “Redemption Vouchers”.
• “Benefits” are the amenities and services provided to Members as a benefit of membership.

 

1.2 The Card: The Card is issued by and remains the property of the Program. It is not a credit or debit card and is free of charge.
 
1.3 Cancellation of Membership: The Program Owners reserves the right to decline to issue or withdraw a Member’s membership at any time, or to terminate the validity of the Program membership together with the benefits attached thereto at any time. In case the Card is physical it must be returned immediately to any participating Hotel when requested. Cancellation of membership will result in the loss of all accumulated Points.
 
1.4 Termination Date: The Program has no predetermined termination date and may continue until the Program Owners decides to terminate it, with or without notice. The Program accepts no responsibility for any points that remain in members’ accounts after such termination.
  

1.5 Program Changes: The Program Owners reserve the right to amend, update or change any aspect pertaining to the Program including the Terms & Conditions, at any time in whole or in part without advising Members. Continued participation in the Program will constitute a Member’s acceptance of any such amendment, modification, or supplementation. Members are responsible for remaining knowledgeable of the Program Terms and any changes, modifications, or additions to the Program.
  

1.6 Partners responsibility: The Program Owners are not responsible for the withdrawal of any partner from the Program, which may affect the Awards offered. 

 

1.7 Program Notifications: The Program will endeavor to advise Members of matters of interest, including notification of changes to details of promotions and other offers. However, the Program Owners accept no liability for correspondence lost or delayed in the postal system or via electronic mail.
  

1.8 Program Corrections: The Program Owners reserve the right to change the printed and online offers at any time and to correct any typographical errors, errors of description, or errors regarding participating properties and Program Partners at any time without informing members.
  

1.9 Printed information & Website: All details mentioned in the Website supersede anything appearing in any printed or other material of the Program and form part of these Terms & Conditions of Membership.
   

1.10 Sale or Barter of Points: The sale or barter of Program Points, Awards & Vouchers or other card benefits is prohibited, between the Members.
  

1.11 Lost / Stolen Cards: In case the Card is lost, stolen or damaged the Member must inform the Program Membership Services immediately in writing to the email indicated below.
  

1.12 Contact Details: Any correspondence sent to Members is based on the contact details provided to the Program. Each Member is responsible for updating his/her information on the official website.

 

1.13 Interpretation of Terms: All interpretations of these Terms & Conditions of Membership shall be at the sole discretion of the Program.
  

1.14 Legal Jurisdiction: These Conditions of Membership are governed by the laws of and are applicable in the Hellenic Republic. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Rhodes, Greece.
  

1.15 Availability of Benefits, Rewards and Offers at Hotels: Members are responsible to check with the relevant Hotel for the availability of any special offer that could affect the enjoyment of their visit. The Member should ask on arrival at the Hotel for any additional benefits valid for that property. Certain Member benefits may be subject to availability, while for other benefits specific terms & conditions may apply. Please consult below sections 6.1, 6.2, and 6.3. Not all services, amenities and benefits are offered at all Hotels. For a detailed list of benefits and services offered in each Hotel according to the Member’s card category please see section “YOUR TIER BENEFITS & REWARDS” Program may update benefits shown as available or credited to a Member at any time.
  

1.16 Limited by Length of Stay and/or room type: Selected Benefits may be limited depending on length of stay and/or room type.
  

1.17 Availability: Certain Member benefits may be subject to availability, while for other benefits specific terms & conditions may apply. Please consult below sections 6.1, 6.2, and 6.3.
  

1.18 Program communication: The Program will communicate with members via e-mail, or post or any other medium, which is considered appropriate. 

 

1.19 Privacy Policy: By accepting the terms & conditions stated in this document, you also agree and accept the terms of the Privacy Policy as specified in the corresponding section of the hotel’s website. 

Depending on the hotel of your interest, please review either of the below: 

Elysium Resort & Spa: https://www.elysium.gr/privacy-policy/

Rodos Palladium Leisure & Wellness: https://www.rodospalladium.gr/privacy-policy/

Sun Beach Resort: https://www.sunbeach-rhodes.gr/privacy-policy/

 

2. APPLICATION FOR MEMBERSHIP

2.1 Eligibility: Membership in the Program is free of charge and is available to any individual over the age of 18 who:

2.1.1 Possesses the legal authority to agree to the Program Terms & Conditions.
 2.1.2 Resides in a jurisdiction that legally permits participation in the Program.
 2.1.3 Provides valid and accurate personal information when enrolling in the Program.
 2.1.4 He/she is not a member of the travel trade; employee of NHKA S.A., REXEKA S.A., or AXEKA S.A. and any other associated companies.
   

2.2 Mandatory Fields: The Program may reject any application if mandatory information is not supplied accurately and in full. 
  

2.3 Termination of Account: The Member may terminate membership by submitting a written notice via email. Membership will be terminated immediately upon receipt of such notice. All unredeemed Program Points will be forfeited immediately and will not be reinstated or transferred.
  

2.4 Inactive Membership Members become inactive if they have not received any Point for the period of three (3) years. Inactive Members cannot redeem their Points. As soon as the Member revisits a Participating Hotel, membership will be re-activated. The Program reserves the right to cancel memberships that remain inactive for a period of five (5) years.
  

2.5 Fraudulent Activity. If a Member suspects or learns of any fraudulent activity related to its Program account, including, without limitation, unauthorized redemption or transfer of Points, the Member must report the fraudulent activity within 60 days of it occurring to the Program Head Office. Credit or debit of any Points in question to the Member will be at Program’ sole discretion. The Program reserves the right to cancel any Membership account that has been registered using fraudulent details.
  

3. MEMBERSHIP TIERS & CARDS

3.1 The Program Card can be transferred only once under the following conditions: 

3.1.1. The Member, at his/her discretion, may at any time decide to permanently transfer the Card to a first degree relative. 

3.1.2. The transferred card preserves the same Tier as the existing card and therefore entitles the new Member to the same tier benefits and rewards as the old Member.

3.1.3. Award points accumulated cannot be transferred and are cancelled at the time the transfer is confirmed.

3.1.3. The Member should send an email to the Program support team requesting a Transfer Application Form. The Member should complete a hard copy of the form, physically sign it, and send it by post to the Hotel. Both the existing and the new Member will receive a confirmation of the card transfer.  

3.1.4. A transferred Card cannot be transferred back to old Member, nor it can be transferred to any other individual.

 

3.2 Each issued Program Card has an exclusive membership number.

 

3.3 The membership is personal and is available only to individuals. It is not available to families, companies, partnerships, associations, groups or other entities. The Program may refuse membership without the need to provide a justification.
  

3.4 Membership Tiers and Associated Card Categories:

 

White Tier & Card: The White Card is issued upon registration and is valid until the Member fulfils the requirements of the Blue Tier.

 

Blue Tier & Card: The Blue Card is issued when the Member has collected 1.000 points or 7 nights and is valid until the Member fulfils the requirements of the Gold Tier.

 

Gold Tier & Card: The Gold Card is issued when the Member has collected 50.000 points or 20 nights and is valid until the Member fulfils the requirements of the Platinum Tier.

 

Platinum Card: The Platinum Card is issued when the Member has collected 100.000 points or 40 nights and is valid for life given the limitations of section 2.4. 

 

Please refer to the Website for the most updated Card Categories and their qualification criteria. 
  

 

4. EARNING LOYALTY POINTS

Please refer to the Website for the most updated points earning methods (section “HOW TO EARN POINTS”)
  

4.1 Status & Award Points:  Points are the reward currency of the Program. 

There are two types of Loyalty Points:

• Status Points: are credited for each eligible transaction and cannot be redeemed. Status Points reflect the Tier category of the Member.
• Award Points: are credited for each eligible transaction and can be redeemed, as per the redemption scheme included in the Program’s Website (section “HOW TO REDEEM YOUR POINTS”)
    

4.2 Presentation of Card: To receive points, Members must present a valid Program Card to the Hotel Reception at the time of check–in or to Partners before ordering a service. In the event that the card is not shown, Program Points will not be credited. Allow 14 days after the transaction (departure from the hotel) for Program Points to reach the Members’ Account.

 

4.3 Errors: Program reserves the right to correct any Program Point values or statements at any time or when the error is realized.
  

4.4 Missing points: If the Member wishes to claim any adjustment to the number of Points credited or for retroactive Program Points, the Member must do so within twelve months from date of any Hotel visit, by email to Program Membership Services, with a copy of the bill for which the Member did not receive the correct number of Points. Failure to supply the adequate documentation may result in the denial of such Points’ credit. Program reserves the right to decline any retroactive Points requests.
  

4.5 Member’s Account: Members may view their Points in the Website. After every transaction, the Loyalty Member is responsible to check the accuracy of the numbers of points earned.
  

4.6 One Card / Room: Points will be credited only to one card for each room bill. The points will be credited to the Card of the Member whose name has been declared as a lead guest on the reservation.

 

4.7 Booked Room Type: For visits to a Hotel, the number of Points awarded will be based upon the room type originally booked and paid for, even if a different room type is provided. 

 

4.8 Non-Resident bookings: Members will not earn points when making a reservation for another person even if the reservation is in the Member’s name.
  

4.9 Non–eligible accommodation rates (therefore without receiving any points) are defined as:

4.10.1 Airline crew rates

4.10.2 Travel industry employee rates

4.10.3 When the Member’s accommodation is paid by other party with special rates (e.g. company events, conferences, corporates, incentive trips)

4.10.4 NHKA S.A., REXEKA S.A., or AXEKA S.A. employee rates.

4.10.5 Barter, complimentary and redemption (free) stays.

 

4.10 Eligible Charges

Eligible charges will receive points only if they are charged to the Member’s room bill.

Members receive points on hotel services including:

4.10.1 Food & drinks in the hotel’s restaurants and bars

4.10.2 Spa therapies and products

4.10.3 Laundry and dry cleaning

4.10.4 Telephone charges
  

4.11 Non-Eligible Charges

4.11.1 Taxes and service charges. Therefore, calculation of points to be earned will be based on the net amount (excluding taxes) as shown on Member’s invoice upon checkout.

4.11.2 Any item that is paid to any Hotel department directly in cash or by credit or debit card.

4.11.3 Conference, banqueting and event charges

4.11.4 Any bills paid on behalf of the Member to a third party and charged to their room bill.
  

4.12 Transferring Points: Points cannot be transferred to any other Member’s account.
  

4.14 Pre-membership Points: Points cannot be credited for visits to a Hotel before the Guest completes the Program registration process.

 

4.16 Partners
 A Member cannot earn any Program Points by purchasing merchandise or services from Partners, unless explicitly specified under Program Partner’s agreement in the Program’s Website.

 

4.17 Corporate Points

4.17.1 If the reservation of the Member is paid by an employer, principal or client the Member is responsible for notifying the employer, principal or client of any Program Points received and for complying with any applicable laws, gift policies and incentive policies.
 4.17.2 The Member agrees to indemnify and hold harmless the Program and associated companies from any liability, costs and damages relating to claims of any third party arising from a failure to disclose the receipt of Program Points or any other incentives.

 

5. DISCOUNTS 

5.1. Discounts in Hotel Departments

To receive a discount in any of the Hotel’s departments, as part of the Member’s entitled Tier benefits, it is the Member’s responsibility to: 

1. Present a valid Program Card at the time of ordering and before payment is concluded; and 
2. Charge the associated cost to the Member’s room bill. In case the cost of the bill has been paid in cash or by a credit or debit card, then the discount will not be applied.

The discount will be shown on your room bill (invoice) to be paid upon check-out.

 

 

 

5.2. Discounts from Program Partners

To receive a discount from a Program Partner, as part of the Member’s entitled Tier benefits, it is the Member’s exclusive responsibility to present a valid Program Card at the time of ordering or purchase or reservation, and before payment is concluded. Failure to do so will result in no discount.
 
 
 6. IN HOTEL TIER BENEFITS & SERVICES   

 The list of benefits for each Tier that are currently valid are those listed in the Website: For a detailed list of benefits and services offered in each Hotel according to the Member’s Tier please see section “YOUR TIER BENEFITS & REWARDS”. Certain Member benefits may be subject to availability, while for other benefits specific terms & conditions may apply. Please consult below sections 6.1, 6.2, and 6.3. 
 

6.1. Terms & Conditions for In Hotel Tier Benefits Available in Elysium Resort & Spa

 

6.1.1. Discount for direct bookings:  Direct bookings are considered those made directly with the hotel via its website, or by email or by phone via the hotel’s reservations department. The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). Discounts do not apply for bookings of Special Value Half Board Package.

 

6.1.2. Massage session in Serenity Spa (as part of benefits for direct bookings): Applies for stays of 3 or more nights in any room type except bookings of the Special Value Half Board Package. Applies for all adult persons sharing the same room with the Member. One massage session is offered per adult once per stay. Guests in Deluxe, Superior, Elite Club rooms and Junior Suites enjoy a Head & Shoulders 20 min session. Guests in Suites enjoy a 35 min full body massage, and guests in Luxury Suites & Presidential Suites enjoy a 50 min couples’ massage. Members will be given a spa voucher upon arrival. Guests need to contact the spa in advance to book their session.    

 

6.1.3. Breakfast in the room (as part of benefits for direct bookings): Applies for stays of 3 or more nights in any room type except bookings of the Special Value Half Board Package. Applies for all persons sharing the same room with the Member. Guests staying in Suites receive American breakfast once per stay. Guests staying in all other room types receive Continental breakfast once per stay. Guests need to contact the room service one day in advance to order their breakfast.    

 

6.1.4. Welcome dinner (as part of benefits for direct bookings): Applies for stays of 3 or more nights in Elite Club rooms & Suites. Once per stay. Drinks excluded. Applies for all persons sharing the same room with the Member. Guests staying in Elite rooms and Junior Suites enjoy their dinner at Emerald restaurant. Guests staying in Suites and Luxury Suites enjoy their dinner either at Emerald or Fresh restaurant. Guests staying in Presidential Suites enjoy their dinner either at Emerald, or Fresh, or Noble restaurant. Members will be given a dinner voucher upon arrival. Guests need to make a booking prior to their entitled dinner.    

 

6.1.5. Reserved sunbeds at the beach (as part of benefits for direct bookings): Offered on daily basis. Applies for all persons sharing the same room with the Member. Applies to all White, Blue, and Gold members staying in Suites or Luxury Suites. Platinum members staying in any room type enjoy their reserved sunbeds on a daily basis. Guests staying in a Presidential Suite enjoy a Beach gazebo on a daily basis. 

 

6.1.6. Heat Experiences in Serenity Spa (as part of benefits for direct bookings): Applies to all members staying in any type of a Suite. Applies for all adult persons sharing the same room with the Member. Hear experiences include: Use of vitality heated pool, caldarium, sauna, steam room and Jacuzzi. Offered on a daily basis. 

 

6.1.7. Airport transfer (as part of benefits for direct bookings): Applies for all persons sharing the same room with the Member. Applies to all White, Blue, and Gold Members, staying any type of Suite. Platinum members in any room type enjoy a round trip airport transfer. Transfer can be made also for arrivals in the Port. Members need to provide full flight details and their Program Card number via email to the reservations department (reservations@elysium.gr) at least 48 hours prior to arrival. The transfer is confirmed only when a confirmation email has been received.  

 

6.1.8. Discount in Crystal Lounge Bar / Discount on selected Spa treatments / Discount in A la carte restaurants: To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out. Discounts apply for all persons sharing the same room with the Member (spa and bar discounts apply for adults only).  The current discount percentages for each Tier are shown in the Website (section “YOUR TIER BENEFITS & REWARDS”).

 

6.1.9. Room selection, complimentary early check-in, and/or complimentary late check-out are offered upon availability.

 

6.1.10. Clothes pressing is offered upon arrival. Members should inform the Hotel at least 24 hours prior to their arrival. Applies for a maximum 5 garments for pressing.

 

 

6.2. Terms & Conditions for In Hotel Tier Benefits Available in Rodos Palladium Leisure & Wellness

 

6.2.1. Discount for direct bookings:  Direct bookings are considered those made directly with the hotel via its website, or by email or by phone via the hotel’s reservations department. The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). Discounts do not apply for bookings of the Package Offer with Dinner & Free transfer.

 

6.2.4. Welcome dinner (as part of benefits for direct bookings): Applies for all persons sharing the same room with the Member. White & Blue Members staying in any room type for 3 nights or more nights enjoy dinner at Symposium main restaurant. Gold Members enjoy dinner at a la carte restaurant (except the theme nights).  Platinum Members enjoy  dinner at the a la carte restaurant (except Fridays). Drinks are excluded. Members will be given a dinner voucher upon arrival. Guests need to make a booking prior to their entitled dinner. Welcome dinner does not apply to bookings of the Package Offer with Dinner & Free transfer.   

 

6.2.2. Massage session in Rodos Palladium Spa (as part of benefits for direct bookings): Applies for all adult persons sharing the same room with the Member for stays of 3 or more nights in any room type. One session per adult once per stay: White & Blue Members enjoy a 15 min head & shoulders massage session. Gold Members enjoy a 20 min head & shoulders massage session. Platinum Members enjoy a 30 min full body massage session. Members will be given a spa voucher upon arrival. Guests need to contact the spa in advance to book their session. Massage session does not apply to bookings of the Package Offer with Dinner & Free transfer.

 

6.2.3. Gazebo at the beach (as part of benefits for direct bookings): Offered once per stay to all members  staying for 3 or more nights in a Suite Sea View or Executive Suite Private Pool. Gazebo is used by all persons sharing the same room with the Member.

 

6.2.4. Offers / discounts in Restaurants & Bars:  White and Blue Members enjoy a complimentary ouzo & meze platter at Pool Bar (once per stay – for all adults sharing the same room with the Member). Gold & Platinum Members enjoy a discount on their bill in all restaurants & bars. Discounts apply for all persons sharing the same room with the Member (bar discounts apply for adults only).  The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out. 

 

6.2.5. Discount in Spa:   The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). White & Blue members receive the discount in spa treatments excluding those on special offers. Gold & Platinum members receive the discount on top of special offers. Discounts apply for all adult persons sharing the same room with the Member.

 

6.2.6. Room selection, complimentary early check-in / late check-out are offered upon availability.

 

6.2.7. Welcome Cocktail: Offered to Blue, Gold, and Platinum Members, and all adult persons with whom the Member is sharing his/her room with, once per stay at Mythos Cocktail bar. Guests receive a voucher upon arrival.

 

6.2.8. Free access to sauna, hammam and indoor pool: Offered to Gold and Platinum Members, and all adult persons with whom the Member is sharing his/her room with, on daily basis. Guests need to present a valid Program Card at the Spa Reception. 

 

6.2.9. Airport arrival transfer: Applies to all Platinum Members and all persons sharing the same room with the Member. Transfer can be made also for arrivals in the Port. Members need to provide full flight details and their Program Card number via email to the reservations department (reservations@rodospalladium.gr) at least 48 hours prior to arrival. The transfer is confirmed only when a confirmation email has been received.   

 

6.2.10 Welcome Dinner or Lunch:  Platinum Members with indirect bookings enjoy a dinner or lunch, together with all persons sharing the room with, at Symposium main restaurant once per stay excluding drinks. Platinum Members with direct bookings enjoy a welcome dinner as part of their exclusive benefits for direct bookings as described in section 6.2.4.

 

6.2.11 Massage session in Rodos Palladium Spa: Platinum Members with indirect bookings, as well as all adults sharing the room with, enjoy a 20-minute full body massage session once per stay in Rodos Palladium Spa. Members will be given a spa voucher upon arrival. Guests need to contact the spa in advance to book their session.  Platinum Members with direct bookings enjoy their massage session as described in section 6.2.2.

 

 

6.3. Terms & Conditions for In Hotel Tier Benefits Available in Sun Beach Resort

 

6.3.1. Discount for direct bookings:  Direct bookings are considered those made directly with the hotel via its website, or by email or by phone via the hotel’s reservations department. The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”)

 

6.3.2. Offers or discounts in Orfeas Bar:  White and Blue Members enjoy a pay one get one free drink daily 18:00 – 20:00 at Orfeas Bar. Gold and Platinum members enjoy discounts all day long. The current discount percentage for Gold and Platinum members is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). Discounts apply for all persons sharing the same room with the Member (bar discounts apply for adults only). To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out. 

 

6.3.3. Member Offers in Restaurants & Bars:  Blue Members enjoy a complimentary ouzo & meze platter at Pool Snack Bar (once per stay). Gold & Platinum members enjoy discounts in all restaurants & bars. Discounts apply for all persons sharing the same room with the Member (bar discounts apply for adults only).   The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out. 

 

6.3.4 Complimentary Manicure, or Pedicure at Nail Corner: Gold and Platinum members enjoy a Complimentary Manicure, or Pedicure at Nail Corner. A prior booking is required.

 

6.3.5. Complimentary Family Package: Gold and Platinum members enjoy – if they wish – a complimentary Family Package. Please contact the Harmony & Bonus Support Team of Sun Beach at sbhb@harmonyresorts.gr to inform you about the specific products and services included in the Family Package. 

 

6.3.6. Airport arrival transfer: Applies to all Platinum Members and all persons sharing the same room with the Member. Transfer can be made also for arrivals in the Port. Members need to provide full flight details and their Program Card number via email to the reservations department (sbrd@harmonyresorts.gr) at least 48 hours prior to arrival. The transfer is confirmed only when a confirmation email has been received. 

 

6.3.7. Room selection, complimentary early check-in / late check-out are offered upon availability.

 

7. REDEMPTION OF PROGRAM POINTS

Members can redeem the Award Points they have collected either for Free Stays or for Hotel Services.

Please refer to the Website for the current redemption options (section “HOW TO REDEEM YOUR POINTS”). Redemption is subject to availability which may limit offering all products and services offered by the Program or any of the Program Partners. Depending on the Member’s tier and the hotel, redemption may also be limited during certain times of the year.

 

7.1Redemption for Free Stays

Please sign in into the Program’s Website and select Redeem and then Redeem For Free Nights.

Please note that the Government Accommodation Tax (4 Euro per room per night in Elysium Resort & Spa and in the Rodos Palladium Leisure & Wellness, and 3 Euro per room per night in Sun Beach Resort) cannot be redeemed with points and needs to be paid by the Member upon check-in.

The Hotel’s cancellation policies and associated terms for reservations for free stays resulting from point redemptions are clearly stated in the booking terms of each reservation and can be reviewed by the Member prior to the reservation.

 

7.1.1 Benefits & Points during Free Stay: All Program Tier benefits are valid during the free stay. Award and Status Points will not be credited during a free stay.

 

7.2 Redemption for Hotel Services 

Hotel Services include food and drinks in restaurants and bars in Participating Hotels. For guests staying in Elysium Resort & Spa and in Rodos Palladium Leisure & Wellness, Hotel Services include also spa treatments. For guests staying in Sun Beach Resort hotel services include also rentals in Sun Rent a car.

Redemption for Hotel Services is performed via a Hotel Service Redemption Voucher (HSRV). 

 

7.2.1 Contact: To redeem your award points for Hotel Services you need to apply for a HSRV. Application needs to be made during your stay by contacting the hotel’s Guest Relations.

7.2.2 Application: The Member must complete and sign a Redemption Voucher Application Form indicating the number of award points he/she wants to redeem.

7.2.3 Available Points: In order to qualify for redemption, the Member must have sufficient Award Points in his/her account before the requested redemption date. Points collected during current stays cannot be redeemed.

7.2.4 Redemption Voucher: Given sufficient Award Points, the Hotel’s Guest relations will issue a HSRV which will state the value in Euro of the Award Points that have been redeemed. The calculation will be based on the “Points Required per Euro of Your Bill Value” table as stated on the Website on the date the application of an HSRV is made.

7.2.5 Name on Voucher: The HSRV is issued in the Member’s name or to a third party as authorized by the Member (in the form of a gift voucher).

7.2.6 Validity: HSRV must be used within 12 months from the date of issue unless otherwise stated on the voucher. Unused HSRVs are automatically cancelled after 12 months from the issue date.

7.2.7 Condition: All HSRV can be issued during the member’s active stay: Members must stay in the Hotel in order to be able to use their vouchers.

7.28 Cancellation: HSRV may be cancelled within 24 hours after issue date. Guest Relations of the hotel must be informed of any cancellations. Program Points will then be re–credited to the Member’s Account. If Voucher is not officially cancelled, Points will not be re–credited.

7.2.9 Procedure and important notes: Members who hold an HSRV need to charge all of their extras during their stay in their hotel’ room bill. For guests staying in Elysium Resort & Spa and in Rodos Palladium Leisure & Wellness the value of Euro stated on their voucher will be deducted upon checkout from their extras consumed in any food & beverage departments or in the spa. For guests staying in Sun Beach Resort the value of Euro stated on their voucher will be deducted upon checkout from their extras consumed in any food & beverage departments or from rentals in Sun Rent a car. Upon check-out and before their invoice is issued, members need to inform the Reception Desk that they are holders of an HSRV and they need to present the Voucher to the Reception staff who will issue their invoice so that to process the reduction of the amount to be paid. 

7.2.10 Redemption of points in a Participating Hotel other than that where the member is currently staying:

Members who would like to redeem their points for hotel services in a Participating Hotel other than the one they currently stay, may do so only for food & beverage items in the a la carte restaurant of the Participating Hotel. The member needs to contact the participating hotel and book a table at least 24 hours before and request a confirmation and a HSRV. Confirmation will be received by email and will be accompanied by a HSRV that needs to be shown upon entrance in the a la carte restaurant of the Participating Hotel. Members who currently stay in one Hotel cannot redeem points in any other department, apart from the a la carte restaurant, of any Participating Hotel other than the one they currently stay.     
7.2.11 Not exchangeable in any form: Program Points and HSRVs are not exchangeable for cash and no change for outstanding amounts will be given. In case the Euro amount stated on the Member’s HSRV is lower than the total value of extras charged in his/her room bill, then the difference: (1) cannot be returned in cash to the member; (2) cannot be kept for redemption in a future visit; (3) cannot be exchanged to Award Points to be re-credited into the Member’s account; and (4) cannot used against the cost for the Member’s accommodation agreement. 

 

7.3 Other conditions for Redemption

7.3.1 Inactive Members are not eligible to redeem points for free nights until their membership has been re-activated.
7.3.2 Declined Redemption: The Program reserves the right to decline a Redemption if the correct procedure is not adhered to.
7.3.3Replacing Vouchers: Vouchers will not be replaced, reissued or credited if lost, stolen, expired or otherwise destroyed.
7.3.4 Transaction Date: Program Points are deducted from the Member’s account on the day that the Redemption activity is made.
 7.3.5 Fraudulent Use: Vouchers believed to have been bartered, sold, exchanged, or issued fraudulently, or issued to someone other than the eligible Program Member, will be void and will not be honoured.

 

8. DATA PROTECTION

By submitting his/her information on the Membership Application Form, the Member express his/her full consent for the three Program Owners, either individually or jointly, to process his/her personal details in relation to his/her membership to the Program. The three Program Owners collect and process Member’s personal data in accordance with the Privacy Policy (section 1.19 of this document), with Members' explicit and specific consent and for a specified purpose.